wechs veterinary clinic

patient information

The Windsor/Essex County Humane Society Veterinary Clinic is accredited by the College of Veterinarians of Ontario to offer services to the public. Anyone is welcome, regardless of geography or income level. Services are limited to spay and neuter and routine wellness, with other services available at the time of surgery or during specific wellness service days only. The clinic’s focus is on routine, low risk surgeries and our public surgeries are currently limited to cats. A small number of dogs will be accommodated through our Rex’s Legacy, Spay Your Mama, and other targetted programs. To be able to have surgery at the clinic, your pet must be between the ages of 4 months and 5 years, and be of good health and weight.

Pre-Operative Instructions

PATIENT INTAKE/DROP OFF

At the time of booking you will have been given a specific appointment drop off time. Please arrive as close to that time as possible. All WECHS Veterinary Clinic services intakes are curbside. This means intake and discharge is done at your vehicle or outside by the front door. When you arrive, phone the posted phone number in the parking lot. Do not call the clinic business number as you may not get through. If you arrive before 8:00 a.m. your call may not be answered. You will be asked to provide your last name, pet’s name(s), and vehicle model. If you have not already completed the required intake consent form, a form will be delivered to your vehicle for you to fill out.

 

You will be added to the queue and a technician will approach your vehicle within a few moments to go over the completed intake information.

Once the intake information is received, the technician will obtain payment either at your vehicle or outside the front door with our handheld payment machine. Payment can be made by cash, debit, or Visa/MasterCard credit.

 

Once payment is received, you will be provided with a time to return for pick up and your pet(s) will be taken from your vehicle by a technician and brought inside. If you are unable to adhere to your assigned pick up time please notify staff as soon as possible.

All receipts and aftercare instructions will be provided to you at pickup.

PATIENT DISCHARGE/PICK UP

When you arrive for your scheduled pick up time, phone the posted phone number in the parking lot and notify staff of your arrival. Do not call the clinic business number as you may not get through. Early arrivals that have not been planned in advance with staff may not be seen right away.

You will be asked to provide your last name, pet’s name(s), and vehicle model. You will be added to the queue and a technician will be out with your pet(s) shortly to go over aftercare instructions.

 

If you have an outstanding balance, payment will be due at pick up either at your vehicle or outside the front door with our handheld payment machine. Payment can be made by cash, debit, or Visa/MasterCard credit.

**Transport consent form is required if someone outside your household is bringing your animal in for their appointment!

Standard Intake & Drop-Off Policies

Please read the following instructions carefully, as any animal that does not meet the outlined physical parameters for surgery (over/underweight, undisclosed medical conditions, vomiting anything other than bile), will be declined for surgery, without refund. If your pet has a medical condition or is currently on medications, please call us to confirm whether he/she is a good candidate for surgery within our program.

  • You must have an appointment. Please book online HERE or call 519-­966-­1118 to schedule your pet for surgery.

  • In order to protect your pet from the possibility of contracting an illness while here at the clinic, we recommend that you have your pet vaccinated at least two weeks prior to your appointment. Otherwise, vaccinations will be available at the time of surgery.

  • Animals must be between the ages of 4 months and 5 years, within normal weight range according to the following criteria: Dog body condition score or Cat body condition score and be in good health. Animals older than 5 years may be accepted for surgery at the veterinarian’s discretion, and may be required to have pre-anesthetic blood work done prior to surgery. This blood work may be done at our clinic prior to surgery.

  • Please advise us of any illnesses/treatments at the time of booking, or as soon as anything develops prior to surgery. Females should be finished nursing kittens/puppies for at least two weeks prior to receiving surgery and female dogs should not be in heat (nursing feral cats may still be able to have surgery). Males must have two testicles present in the scrotal sac. Males over 6 months of age with one or two un-descended testicles may receive surgery at the discretion of the veterinarian.

  • Admission typically takes 10 minutes to complete. All appointments must be prepaid the morning of surgery by credit card, debit, or municipal voucher. Cheques are not accepted.

  • All dogs must be on a leash and all cats must come in secure individual carriers or live traps. Cats that are not confined in proper cat carriers will not be accepted for surgery. Feral cats must be brought in live traps unless prior approval has been obtained to use a carrier.

  • Animal pick­up is the same day at the time provided you in the morning. We do not board pets following surgery.

Caring for Your Pet After Spay or Neuter Surgery